Final words from the Chairman
It has certainly been another very busy year for The Exeter with solid results and strong performance. I would like to thank our highly engaged and committed Board of Directors who continue to support me and provide valuable counsel throughout the year. To our Chief Executive, Andy Chapman, the Executive Board, management and all our staff, I would sincerely like to thank you all for your dedication, hard work and continuing focus on our members.
I have heard many anecdotes of the relationships that exist between our staff, members and the financial advisers we work with and it’s these relationships that, I believe, set The Exeter apart.
The impact of Covid-19 over the past few months has proven to be very challenging for everyone, thanks for the staff, 99% of which are now working from home, we have been doing everything we can to provide all our members the same quality of service.
In closing, I would like to thank you, our members for your loyalty and commitment. Whether you are a longstanding member or are new to The Exeter, our aim is to provide all our members with a superior experience both now and in the future.
As we look to the future, there will no doubt be challenges along the way but I am very confident that we have the right governance, strategy, structures and people in place to continue to provide you with the best service we possibly can.
Wallace Dobbin, BA, Barrister
15 April 2020