Chairman's Statement

Our Focus

The Exeter has enjoyed an extremely successful year despite a challenging economy, accentuated by Brexit uncertainty and a competitive insurance landscape. Most importantly, our members remain at the heart of everything we do. Whether it be product, claims innovation or service delivery, our members have been and always will be at the forefront of every decision we make.

Under the strong leadership of Andy Chapman and his executive team, The Exeter has not only achieved a solid year of growth but has continued to position itself as a market leader in terms of customer service and satisfaction, and product innovation.

We continue to build on the organic growth of our business, working closely with our business partners to deliver relevant and innovative propositions to current and prospective members.

As a mutual insurer, without investor shareholders, our model is inherently ethical. As an organisation we continue to improve our Society for our members and to prepare for the changes in the pipeline surrounding key areas such as access to insurance, vulnerable customers and our wider environmental impact.

The Board places a significant focus not just on the strategic plans developed by management, but also on the wider culture of our business, through engaging with members, colleagues, service providers and other stakeholders.