Chief Executive's Report

I am delighted to follow the Chairman’s statement by introducing The Exeter’s 2019 Annual Report and Accounts.

The Exeter has again withstood some challenging conditions to deliver solid growth against a backdrop of global uncertainty, an uncertain Brexit situation, increasing regulatory requirements and a highly competitive insurance sector.

With a clear, focussed strategy and a highly dedicated team, we have delivered a significant number of projects and improvements. We remain committed to working hard for our members with some standout results in terms of industry recognition and customer service.

We have continued to invest across our entire business, not only in products, but also in relation to the optimised service our members enjoy. With a focus on continuing to improve our member experience, it is in the areas of value-added services and digital claims that The Exeter has made significant gains over the past year.